CANCELING AN ORDER
Orders that have already shipped cannot be cancelled, You will need to contact us at firstname.lastname@example.org or call (864)-884-5945
REFUSALS, UNDELIVERABLE, ADDRESS CHANGES, REDIRECTS
$16 service fee and any additional shipping charges will be deducted from the refund. If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping as well as incur additional shipping charges.
RECEIVED THE WRONG PRODUCT
If you received the wrong product, contact us at email@example.com or call (864) 884-5945 or emailing photos of the incorrect part to address listed above, Monday-Friday 9am-5pm Eastern Standard Time. We will resolve the issue as fast as possible. You, or your mechanic, are responsible for making sure the part is the correct part for your vehicle before installation; we do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation
DEFECTIVE & WARRANTY
Southeastern Offroad does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer's warranty. Southeastern Offroad will not be held liable for any incidental or consequential damages as a result of product defects. Southeastern Offroad does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees.
If you wish, you may contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage, otherwise you may contact us for assistance.
DAMAGED OR MISSING PARTS
If your package was delivered to you damaged or missing parts, please call the carrier who delivered your package immediately to document the concern. Then, take pictures of the damaged parts and email them to us at firstname.lastname@example.org. Please include your sales order number and the name the order was placed under. Do not install/attempt to install anything you receive damaged. Once installation is attempted all warranty and claims are null and voided to replace the damaged part.
LOST OR STOLEN PACKAGES
Missing packages must be reported to Southeastern Offroad within 24 hours following notice of delivery. To account for late deliveries by the carrier, or errors in delivery, we require a 3 business day waiting period before filing a missing package claim. If package shows delivered, Southeastern Offroad may request a police report be filed. It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery or exchanges of products.
Original shipping fees, including free shipping promotions
*ALL PACKAGES RETURNED WITHOUT CONTACTING SOUTHEASTERN OFFROAD TO RECEIVE A RETURNED ITEM NUMBER WILL NOT BE REFUNDED* ALL RETURNS MUST BE RETURNED TO 151 GRANDVIEW DR INMAN SOUTH CAROLINA UNLESS UNLESS ANOTHER ADDRESS IS SPECIFIED WHEN YOU CONTACTED US FOR YOUR RETURNED ITEM NUMBER. ALL ITEMS ARE SUBJECT TO A RESTOCKING FEE OF UP TO 30%. IF A RETURN IS SENT TO ANY OTHER LOCATION YOUR REFUND WILL NOT BE PROCESSED.
-Unless another return policy is indicated, products sold by Southeastern Offroad are covered by this Standard Return Policy. Failure to comply with the terms stated above, may result in delayed return processing and/or refusal of returned packages. emailing email@example.com.
-A refund will only be made if your Returned Item Number is obtained and shipped back to Southeastern Offroad within thirty (30) days of receiving the item(s). Any return after thirty days will not be authorized.
-Returns must be made within 30 days of the original invoice date, NO EXCEPTIONS.
-No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles. All Wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.
--You will be responsible for paying any original and return freight charges.
-DO NOT USE MANUFACTURERS PACKAGING AS A SHIPPING CONTAINER.
-For more information regarding our refund or freight refund policy, please refer to the Product Refunds section below
NON-RETURNABLE - CLEARANCE ITEMS, SPECIAL ORDERS, CUSTOM ORDERS, PROGRAMMERS, SCRATCH AND DENT ITEMS, MASTERCRAFT PRODUCTS, APPAREL
Southeastern Offroad often sells items that are not eligible for return. These items include tires and wheels that have been mounted, any electrical items including lights, programmers and calibrators, custom items, Mastercraft items, special order items or items labeled as clearance or scratch and dent. These item sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Southeastern Offroad and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.
Southeastern Offroad also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently, custom or special order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered will fit their needs.
Gift Cards cannot be returned and may not be redeemed for cash. Southeastern Offroad Gift Cards are issued and managed by Northridge4x4 and can only be applied to purchases from Southeasternoffroad.com Southeastern Offroad is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.
Southeastern Offroad does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the original shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment.
CONDITIONS OF USE
By purchasing from Southeastern Offroad, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.